# Billing & Payments Everything you need to know about managing your Resellify subscription, payments, and billing. ## Accessing Billing 1. Log in to [dashboard.resellify.com](https://dashboard.resellify.com) 2. Click **Billing** in the sidebar 3. View subscription details and payment history *** ## Your Subscription ### Subscription Details View your current plan information: * **Plan:** Free, Basic, or Pro * **Billing Period:** Monthly or Annual * **Status:** Active, Cancelled, or Past Due * **Next Billing Date:** When you'll be charged next * **Amount:** What you'll be charged *** ## Payment Methods ### Adding a Payment Method 1. Go to **Billing** 2. Click **Add Payment Method** 3. Enter card details 4. Click **Save** ### Updating Payment Method 1. Go to **Billing** 2. Click **Update Payment Method** 3. Enter new card information 4. Click **Update** {% hint style="info" %} We use Stripe for secure payment processing. Your card details are never stored on our servers. {% endhint %} ### Accepted Cards * Visa * Mastercard * American Express * Discover * Most debit cards *** ## Invoices & Receipts ### Viewing Invoices Access all your payment history: 1. Go to **Billing** 2. Scroll to **Payment History** 3. View list of all charges ### Downloading Receipts 1. Find the invoice in payment history 2. Click **Download** or **View** 3. Save PDF receipt ### Email Receipts Receipts are automatically emailed to your account email after each successful payment. *** ## Billing Cycle ### How Billing Works **Monthly Plans:** * Charged same day each month * Example: Subscribe Jan 15 → charged 15th of each month **Annual Plans:** * One charge per year * Save 20% vs monthly * Charged on anniversary date ### Quota Reset Task quotas reset on the 1st of each month, regardless of billing date: * **Billing Date:** 15th of month * **Quota Reset:** 1st of month *** ## Managing Your Subscription ### Cancel Subscription 1. Go to **Billing** 2. Click **Cancel Subscription** 3. Select cancellation reason (optional) 4. Confirm cancellation **What Happens:** * Keep access until end of billing period * No further charges * Downgrade to Free plan after period ends * Data retained based on Free plan limits ### Reactivate Subscription 1. Go to **Billing** or **Upgrade Plan** 2. Select plan to reactivate 3. Enter payment details 4. Immediate reactivation ### Update Billing Information **Change Billing Email:** 1. Go to **Settings** → **Account** 2. Update email address 3. Billing info sent to new email **Update Billing Address:** 1. Go to **Billing** 2. Click **Update Billing Information** 3. Enter new address 4. Save changes *** ## Failed Payments ### What Happens If a payment fails: 1. Email notification sent immediately 2. Automatic retry in 3 days 3. Second retry in 5 days 4. Third retry in 7 days 5. If all fail: subscription cancelled ### Fixing Failed Payments 1. Check email for failure notification 2. Go to **Billing** 3. Click **Update Payment Method** 4. Enter valid payment details 5. Click **Retry Payment** ### Common Reasons for Failure * Insufficient funds * Expired card * Card blocked by bank * Incorrect card details * Bank security block *** ## Refunds ### Refund Policy * **7-day money-back guarantee** for first-time subscribers * Request within 7 days of first charge * Full refund, no questions asked * After 7 days: pro-rated refunds at discretion ### Requesting a Refund 1. Email 2. Include: * Account email * Reason for refund * Date of charge 3. Response within 2 business days 4. Refund processed within 5-10 business days *** ## Proration ### How Proration Works When you upgrade or downgrade mid-cycle: **Upgrading:** * Credit for unused time on old plan * Charge for remaining time on new plan * Immediate access to new features **Example:** * Current: Basic $4.99/month (15 days left) * Upgrade: Pro $9.99/month * Credit: $2.50 unused Basic * Charge: $5.00 for 15 days of Pro * Total: $5.00 - $2.50 = $2.50 **Downgrading:** * Charged new lower rate next billing cycle * Keep current plan features until then * No immediate charge or refund *** ## Taxes ### Sales Tax Depending on your location, applicable taxes may be added: * US states with digital services tax * EU VAT * Other regional taxes Tax amount shown at checkout before payment. ### Tax Invoices Download tax-compliant invoices: 1. Go to **Billing** → **Payment History** 2. Click invoice 3. Download PDF with tax details ### Business/VAT Information Add your business details: 1. Go to **Billing** 2. Click **Add Business Information** 3. Enter company name and VAT number 4. Saves to all future invoices *** ## Billing Support ### Contact Billing Support For billing issues: * **Email:** * **Response Time:** Within 24 hours * **Include:** Account email, issue description, relevant dates ### Common Billing Issues **Double Charged:** * Check if charges are from different billing cycles * Contact support with transaction IDs * Refund processed if error confirmed **Wrong Amount Charged:** * Verify current plan and billing period * Check for plan changes * Contact support with details **Can't Update Payment:** * Try different browser * Clear cache and cookies * Disable browser extensions * Contact support if persists *** ## Security ### Payment Security * **PCI-DSS Compliant:** Industry-standard security * **Stripe Processing:** Trusted payment provider * **Encrypted:** Bank-level encryption * **No Storage:** Card details not stored on our servers ### Protecting Your Account * Use strong, unique password * Never share login details * Monitor billing regularly * Report suspicious activity immediately *** ## Frequently Asked Questions ### When will I be charged? Monthly plans: same day each month. Annual plans: once per year on subscription date. ### Can I get an invoice for my company? Yes! Add your business information in billing settings. All invoices will include your company details. ### Why was I charged twice? Check dates - charges may be from different billing cycles. If incorrect, contact billing support. ### How do I cancel? Go to Billing → Cancel Subscription. You'll keep access until the end of your paid period. ### Do you offer discounts? Yes! Annual plans save 20%. Contact for educational or team discounts. ### What currency do you charge in? USD (US Dollars). Your bank may convert to your local currency. *** **Billing questions?** Email