Billing & Payments
Manage your Resellify billing and subscription
Everything you need to know about managing your Resellify subscription, payments, and billing.
Accessing Billing
Log in to dashboard.resellify.com
Click Billing in the sidebar
View subscription details and payment history
Your Subscription
Subscription Details
View your current plan information:
Plan: Free, Basic, or Pro
Billing Period: Monthly or Annual
Status: Active, Cancelled, or Past Due
Next Billing Date: When you'll be charged next
Amount: What you'll be charged
Payment Methods
Adding a Payment Method
Go to Billing
Click Add Payment Method
Enter card details
Click Save
Updating Payment Method
Go to Billing
Click Update Payment Method
Enter new card information
Click Update
Accepted Cards
Visa
Mastercard
American Express
Discover
Most debit cards
Invoices & Receipts
Viewing Invoices
Access all your payment history:
Go to Billing
Scroll to Payment History
View list of all charges
Downloading Receipts
Find the invoice in payment history
Click Download or View
Save PDF receipt
Email Receipts
Receipts are automatically emailed to your account email after each successful payment.
Billing Cycle
How Billing Works
Monthly Plans:
Charged same day each month
Example: Subscribe Jan 15 → charged 15th of each month
Annual Plans:
One charge per year
Save 20% vs monthly
Charged on anniversary date
Quota Reset
Task quotas reset on the 1st of each month, regardless of billing date:
Billing Date: 15th of month
Quota Reset: 1st of month
Managing Your Subscription
Cancel Subscription
Go to Billing
Click Cancel Subscription
Select cancellation reason (optional)
Confirm cancellation
What Happens:
Keep access until end of billing period
No further charges
Downgrade to Free plan after period ends
Data retained based on Free plan limits
Reactivate Subscription
Go to Billing or Upgrade Plan
Select plan to reactivate
Enter payment details
Immediate reactivation
Update Billing Information
Change Billing Email:
Go to Settings → Account
Update email address
Billing info sent to new email
Update Billing Address:
Go to Billing
Click Update Billing Information
Enter new address
Save changes
Failed Payments
What Happens
If a payment fails:
Email notification sent immediately
Automatic retry in 3 days
Second retry in 5 days
Third retry in 7 days
If all fail: subscription cancelled
Fixing Failed Payments
Check email for failure notification
Go to Billing
Click Update Payment Method
Enter valid payment details
Click Retry Payment
Common Reasons for Failure
Insufficient funds
Expired card
Card blocked by bank
Incorrect card details
Bank security block
Refunds
Refund Policy
7-day money-back guarantee for first-time subscribers
Request within 7 days of first charge
Full refund, no questions asked
After 7 days: pro-rated refunds at discretion
Requesting a Refund
Email [email protected]
Include:
Account email
Reason for refund
Date of charge
Response within 2 business days
Refund processed within 5-10 business days
Proration
How Proration Works
When you upgrade or downgrade mid-cycle:
Upgrading:
Credit for unused time on old plan
Charge for remaining time on new plan
Immediate access to new features
Example:
Current: Basic $4.99/month (15 days left)
Upgrade: Pro $9.99/month
Credit: $2.50 unused Basic
Charge: $5.00 for 15 days of Pro
Total: $5.00 - $2.50 = $2.50
Downgrading:
Charged new lower rate next billing cycle
Keep current plan features until then
No immediate charge or refund
Taxes
Sales Tax
Depending on your location, applicable taxes may be added:
US states with digital services tax
EU VAT
Other regional taxes
Tax amount shown at checkout before payment.
Tax Invoices
Download tax-compliant invoices:
Go to Billing → Payment History
Click invoice
Download PDF with tax details
Business/VAT Information
Add your business details:
Go to Billing
Click Add Business Information
Enter company name and VAT number
Saves to all future invoices
Billing Support
Contact Billing Support
For billing issues:
Email: [email protected]
Response Time: Within 24 hours
Include: Account email, issue description, relevant dates
Common Billing Issues
Double Charged:
Check if charges are from different billing cycles
Contact support with transaction IDs
Refund processed if error confirmed
Wrong Amount Charged:
Verify current plan and billing period
Check for plan changes
Contact support with details
Can't Update Payment:
Try different browser
Clear cache and cookies
Disable browser extensions
Contact support if persists
Security
Payment Security
PCI-DSS Compliant: Industry-standard security
Stripe Processing: Trusted payment provider
Encrypted: Bank-level encryption
No Storage: Card details not stored on our servers
Protecting Your Account
Use strong, unique password
Never share login details
Monitor billing regularly
Report suspicious activity immediately
Frequently Asked Questions
When will I be charged?
Monthly plans: same day each month. Annual plans: once per year on subscription date.
Can I get an invoice for my company?
Yes! Add your business information in billing settings. All invoices will include your company details.
Why was I charged twice?
Check dates - charges may be from different billing cycles. If incorrect, contact billing support.
How do I cancel?
Go to Billing → Cancel Subscription. You'll keep access until the end of your paid period.
Do you offer discounts?
Yes! Annual plans save 20%. Contact [email protected] for educational or team discounts.
What currency do you charge in?
USD (US Dollars). Your bank may convert to your local currency.
Billing questions? Email [email protected]
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