Billing & Payments
Manage your Resellify billing and subscription
Everything you need to know about managing your Resellify subscription, payments, and billing.
Accessing Billing
Click Billing in the sidebar
View subscription details and payment history
Your Subscription
Subscription Details
View your current plan information:
Plan: Free, Basic, or Pro
Billing Period: Monthly or Annual
Status: Active, Cancelled, or Past Due
Next Billing Date: When you'll be charged next
Amount: What you'll be charged
Payment Methods
Adding a Payment Method
Updating Payment Method
Click Update Payment Method
Enter new card information
Invoices & Receipts
Viewing Invoices
Access all your payment history:
Scroll to Payment History
Downloading Receipts
Find the invoice in payment history
Receipts are automatically emailed to your account email after each successful payment.
How Billing Works
Monthly Plans:
Charged same day each month
Example: Subscribe Jan 15 → charged 15th of each month
Annual Plans:
Charged on anniversary date
Task quotas reset on the 1st of each month, regardless of billing date:
Billing Date: 15th of month
Quota Reset: 1st of month
Managing Your Subscription
Cancel Subscription
Click Cancel Subscription
Select cancellation reason (optional)
What Happens:
Keep access until end of billing period
Downgrade to Free plan after period ends
Data retained based on Free plan limits
Reactivate Subscription
Go to Billing or Upgrade Plan
Select plan to reactivate
Change Billing Email:
Billing info sent to new email
Update Billing Address:
Click Update Billing Information
Failed Payments
If a payment fails:
Email notification sent immediately
Automatic retry in 3 days
If all fail: subscription cancelled
Fixing Failed Payments
Check email for failure notification
Click Update Payment Method
Enter valid payment details
Common Reasons for Failure
7-day money-back guarantee for first-time subscribers
Request within 7 days of first charge
Full refund, no questions asked
After 7 days: pro-rated refunds at discretion
Requesting a Refund
Response within 2 business days
Refund processed within 5-10 business days
How Proration Works
When you upgrade or downgrade mid-cycle:
Upgrading:
Credit for unused time on old plan
Charge for remaining time on new plan
Immediate access to new features
Example:
Current: Basic $4.99/month (15 days left)
Credit: $2.50 unused Basic
Charge: $5.00 for 15 days of Pro
Total: $5.00 - $2.50 = $2.50
Downgrading:
Charged new lower rate next billing cycle
Keep current plan features until then
No immediate charge or refund
Depending on your location, applicable taxes may be added:
US states with digital services tax
Tax amount shown at checkout before payment.
Download tax-compliant invoices:
Go to Billing → Payment History
Download PDF with tax details
Add your business details:
Click Add Business Information
Enter company name and VAT number
Saves to all future invoices
Billing Support
For billing issues:
Response Time: Within 24 hours
Include: Account email, issue description, relevant dates
Common Billing Issues
Double Charged:
Check if charges are from different billing cycles
Contact support with transaction IDs
Refund processed if error confirmed
Wrong Amount Charged:
Verify current plan and billing period
Contact support with details
Can't Update Payment:
Disable browser extensions
Contact support if persists
Payment Security
PCI-DSS Compliant: Industry-standard security
Stripe Processing: Trusted payment provider
Encrypted: Bank-level encryption
No Storage: Card details not stored on our servers
Protecting Your Account
Use strong, unique password
Never share login details
Monitor billing regularly
Report suspicious activity immediately
Frequently Asked Questions
When will I be charged?
Monthly plans: same day each month. Annual plans: once per year on subscription date.
Can I get an invoice for my company?
Yes! Add your business information in billing settings. All invoices will include your company details.
Why was I charged twice?
Check dates - charges may be from different billing cycles. If incorrect, contact billing support.
How do I cancel?
Go to Billing → Cancel Subscription. You'll keep access until the end of your paid period.
Do you offer discounts?
Yes! Annual plans save 20%. Contact [email protected] for educational or team discounts.
What currency do you charge in?
USD (US Dollars). Your bank may convert to your local currency.
Billing questions? Email [email protected]
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