# Link Your Depop Account

When you first use Resellify, you'll be asked to link your Depop account. This is a one-time setup step that connects your Depop identity to your Resellify account.

## Why Is This Required?

Linking your Depop account helps us:

* **Keep your account secure** — Only you can use Resellify with your Depop shop.
* **Prevent abuse** — It ensures each Resellify account is tied to a real Depop seller, keeping the platform fair for everyone.
* **Personalize your experience** — We can show your Depop username and profile picture throughout the extension.

{% hint style="info" %}
**One Depop account per Resellify account.** Each Depop account can only be linked to one Resellify account. If you need to change your linked Depop account, please contact support.
{% endhint %}

## How It Works

Linking is automatic and takes just one click:

1. **Log in to Depop** — Make sure you're signed into your Depop account in the same browser where Resellify is installed.
2. **Open Resellify** — Open the extension by clicking the Resellify icon or via the floating menu on any Depop page.
3. **Confirm your account** — Resellify will automatically detect your logged-in Depop account and show your username and profile picture.
4. **Click "Link Account"** — That's it! Your Depop account is now linked.

{% hint style="success" %}
**No passwords shared.** Resellify never asks for your Depop password. We detect your logged-in session directly from your browser — the same session you use when browsing Depop normally.
{% endhint %}

## After Linking

Once linked, you'll have full access to all Resellify features. Your linked Depop account will be shown on your Profile page inside the extension.

***

## Troubleshooting

### "Depop account not detected"

If Resellify can't detect your Depop account:

1. **Check that you're logged into Depop** — Visit [depop.com](https://www.depop.com) and make sure you're signed in.
2. **Refresh the page** — Navigate to any Depop page and wait for it to fully load, then try opening Resellify again.
3. **Check your browser** — Resellify needs to be installed in the same browser where you're logged into Depop.

### "This Depop account is already linked to another Resellify account"

This means someone has already linked this Depop account to a different Resellify account. Each Depop account can only be connected to one Resellify account.

**If this is your account:**

* Make sure you're logging into the correct Resellify account (check your email).
* If you previously created a Resellify account with a different email, try logging in with that email instead.

**If you believe this is an error**, please [contact support](https://discord.gg/zRHzg4eH) and we'll help resolve it.

### "Failed to link Depop account"

If linking fails unexpectedly:

1. **Try again** — It may be a temporary network issue. Wait a moment and click "Link Account" again.
2. **Check your connection** — Make sure you have a stable internet connection.
3. **Update Resellify** — Ensure you're running the latest version of the extension.

If the issue persists, please [report a bug](https://github.com/resellify-pro/docs/blob/production/help/report-a-bug.md) with details about what happened.

***

## FAQ

### Can I change my linked Depop account?

Linking is a one-time operation for security reasons. If you need to change your linked Depop account (e.g., you changed your Depop username or created a new shop), please reach out to us on [Discord](https://discord.gg/zRHzg4eH) and we'll help you update it.

### Does linking share my Depop password?

No. Resellify reads your existing browser session — the same login you already use when browsing Depop. Your Depop password is never accessed or stored by Resellify.

### What if I have multiple Depop accounts?

Each Depop account needs its own Resellify account. You cannot link multiple Depop accounts to a single Resellify account.